fetchworthy notes: What Happens When You Swear At Your Users
Last semester, Chase and I took a business communication class in which we dissected the PR crisis that resulted from someone trashing an Airbnb user’s home. At the time, it seemed very abstract and unlikely — crises never happen to those who prepare! Well, one just happened to us.
Okay,…
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izs reblogged this from fetchnotes and added:
important lesson here. Don’t be too afraid...little personality
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